About us - Northgate Public Services Customer Support On the first time of entry, people are asked for personal details already held in NPS Revenues & Benefits. Claim Enquiry. It uses information already held in NPS Revenues & Benefits. NPS Citizen Access: easy registration and full integration for all key changes in circumstances. Show. Home » Software Solutions » Revenues and benefits » Self-service. 0000039146 00000 n For viewing statements or setting up eBilling you can sign people in through their customer portal accounts. Northgate Vehicle Hire is committed to providing professional and courteous service at all times and ensuring that our customers are treated fairly. 0000085384 00000 n They can also assign tasks, see priority activity, track social contact and create new campaigns with ease. The real-time connections to the back office mean you get automated alerts, no re-keying and extra time to help those in need. It means staff can access real-time information and resolve more queries at first contact. Citizen Access also allows authentication through any corporate Customer Portal account. Self Service Log On. The Conciliation Service will investigate matters that relate to disputes from the activities of members. Self Service Log On. They also have more accurate data because re-keying is a thing of the past. Experienced Director managing software businesses within extremely large organisations. Available for Revenues, Benefits and Landlords, Citizen Access can cut phone calls and walk-ins by up to 50% and save you up to £340,000 each year. 0000036874 00000 n Depending on the … Customers that want to complete more complex tasks, like viewing their latest statements, checking their claim status or setting up eBilling can follow a simple authentication process using information held by the authority.


0000000936 00000 n It presents a single view of each customer and builds it up automatically, linking every relevant document or interaction. customer service • Modern, flexible and future-proof system • Innovative and adaptable software • Fast, flexible and affordable technology • Scalability to suit any size organisation “Places for People is committed to delivering high quality housing management services to its customers in their homes. %PDF-1.5 %���� Notify change of circumstances i.e. They also received a lot of phone calls and walk-in enquiries as only 6% of claims were made online. We’ll use it to improve the service we provide.

Citizen Access also allows authentication through any corporate Customer Portal account. Highlights omissions and errors and pre-populates forms. 0000003331 00000 n 0000017189 00000 n Easy to use on any device and any browser. The easy to follow screens accessed from your website capture the right information for reporting all changes in circumstances, from moving house to applying for discounts. 0000086165 00000 n Back office integration cuts out costly re-keying, print and post. Citizen Access reduces manual processing at every stage. Now, it’s 90% and processing times are faster too. Northgate Public Services (Northgate) (formally North Gate Information Solutions) is a provider of specialist software and outsourcing services for the public sector and is based in the United Kingdom. Available for Revenues, Benefits and Landlords, Citizen Access can cut phone calls and walk-ins by up to 50% and save you up to £340,000 each year. rent, household or income change. Northgate Public Services is an innovative software and service provider that puts vital information in the hands of those who need it.

Self Service Log On. Joining other public service customers in the NPS Cloud is easy. Moving to the cloud means we can make the most of agile working and self-service capabilities.”John Paul, IT Director, Anchor. Customer … Cutting the cost of hardware and administration. Experienced in business development, strategy, innovation & product development. P&L and sales management expertise. All your activity is guided by real-time information because everything runs on the same database. You can also provide key contact centre staff with authenticated access, enabling them to help customers locate and update information without the need to access the full Revenues and Benefit system. 0000012566 00000 n If you are not satisfied with the help given, you may ask to speak with a Customer Services Team Manager. P&L and sales management expertise, Experienced Director of Development with a demonstrated history of working in the information. Integrated CRM and self-service to improve every point of contact.

Forgot username? 0000004891 00000 n The data and dashboards you needto get proactive. Your customers can log in easily with a portal account or even through Facebook and Twitter. It makes it easy for people to engage online so you can deliver better revenues and benefits services at a lower cost. Welcome to your Customer portal for rents and accounts enquiries, updating contact details, reporting ASB and giving us feedback> Welcome to your Customer portal for rents and accounts enquiries, updating contact details, reporting ASB and giving us feedback.

When writing, please include details of your concern with any supporting documentation and contact details (including daytime telephone number) as this will help us to deal with your enquiry more quickly. Housing Online is our advanced self-service solution that looks great on any device. They now see 50% fewer phone calls and 45% fewer walk-ins. Login ID : Password : Database Forgotten your password? 0000006186 00000 n Create remarkable digital content on your own. Experienced Director of Development with a demonstrated history of working in the information technology and services industry. Simple connections to other systems for seamless, cost-effective services. Self Services .

There’s offline mobile for field-based staff too. Professor Paddy Gray OBE, from Ulster University and the Wheatley Group.

Everything you need for surveys, safety, energy management, compliance and cost modelling is available on any device. 0000006392 00000 n You can set up accounts for contact centre staff too. For example, updating your register after a repair and telling contractors about asbestos risk. Following the sale of two … Online forms for Council Tax and Business Rates include: Customers get immediate confirmation of the information they have submitted. Our white paper discusses how emerging technologies can empower the housing sector. To view the details your Landlord Payments use the below link. Landlord Payments. Risk-based verification and eligibility checking available. Programme manager with extensive experience in the public and private sectors. The answers given determine the next set of questions to keep all forms quick and simple, and you can tailor the online help content to suit your needs. By continuing to use this site, you are agreeing to our use of cookies. Set up or amend Direct Debits for Council Tax and Business Rates. 0000002703 00000 n 0000001409 00000 n But we do understand that things can go wrong. As well as giving customers quick and easy access to key services, the information provided is automatically validated before the revenues and benefits account updates, cutting out re-keying and keeping the data accurate at all times. 0000036801 00000 n features and benefits. Login ID %W2�1p1�d�fpb�`5f��������!�˞w��7.n��LEbO332�1$3(2�1�1d3a��h���- ������#�^�\xX�0pGL Ҍ@� � ��N� endstream endobj 78 0 obj <>/Metadata 75 0 R/Pages 74 0 R/Type/Catalog>> endobj 79 0 obj <>/ColorSpace<>/Font<>/ProcSet[/PDF/Text/ImageC]/ExtGState<>>>/Type/Page>> endobj 80 0 obj <> endobj 81 0 obj [/ICCBased 92 0 R] endobj 82 0 obj <> endobj 83 0 obj <>stream We usually acknowledge receipt within 48 hours and will endeavour to respond within a reasonable time. Simple forms and responsive screens that work on any device. If you were unable to reach a satisfactory resolution by telephone, we would normally ask that you put the details in writing, so we can give it further consideration. Once this information is verified, they can securely access the full functionality using their Customer Portal logins. We usually acknowledge receipt within 48 hours and will endeavour to respond within a reasonable time. We’ll get in touch soon. Log In Register … And integrated asset management so you can make better decisions every time. We use ‘cookies’ to help personalize and improve your experience.

Login ID : Password : Database Forgotten your password?
We believe in focussing on solving problems and challenges first time round and this new technology … Contact us to find out how much you could save: To help us get your message to the right team, please complete this form with as much detail as you can.

NPS Housing enables us to do that. Northgate Public Services is an innovative software and service provider that puts vital information in the hands of those who need it.