So close! If you tried to add Amazon Prime Video to Roku and it won’t play audio, video is of poor quality or media just won’t play there are some troubleshooting steps you can take to fix it. Roku depends on a decent internet connection to provide the viewing quality it is known for. Just a simple weekly newsletter with the latest Firestick, Netflix, Roku, and general cut the cord tips and tricks. Select Video Descriptions again to turn it off. Can anyone shed light on this issue? That’s especially useful if you’re using WiFi. Navigate to this page and select Add Channel, The Best Free Channels on Roku [July 2020], The Best Remote Control Apps for Android [July 2020], The 15 Best Roku Games You Can Play Right Now [July 2020], How To Watch Netflix On Your TV – The Ultimate Guide, How To Record a FaceTime Call [April 2020], How to Scan & Fix Hard Drives with CHKDSK in Windows 10, How to Install YouTube Kids on Your Amazon Fire Tablet, How To Delete Your Gmail Address Permanently [October 2020], How To Speed Up Windows 10 – The Ultimate Guide, How to Install the Google Play Store on an Amazon Fire Tablet. Audio & On-Screen Settings: Feature: Description: Audio Descriptions: Plays audio descriptions for movies and TV shows from Prime Video (when available for the title). Help.

As long as you are signed in with your Roku account, the channel will be added to your lineup. We'll also make sure you're on top of the latest Netflix and Prime releases. I am trying to re-install Amazon Prime Video to my roku. The range of supported features will depend on the device you are using. Audio Description is an optional narration that describes what is happening on-screen, including physical actions, facial expressions, costumes, settings and scene changes. I too cannot get the movies to load on the Amazon Video app through Roku! I installed Prime Video as one of ROKU channels. Goes right back to the Roku main menu. Join over 260,000 subscribers! Ensure your selected audio option does not contain Audio Description. When the advice is to sign in on the home page, I see no place to do that on any menu. Select Settings and Network from within the Roku menu and check signal strength if you’re using WiFi or connection status if using Ethernet. When I go to CC options while watching, there is no option to edit the Language (this is where I can turn on/off Audio Descriptions on the Prime Video app on my phone and laptop). Your channel should now appear alongside all your others. This can be necessary sometimes where channels need a secondary login like Amazon does. Press Menu on the Apple TV remote. This can be enough to fix your issue. Disclaimer: Some pages on this site may include an affiliate link. How do I fix this or is there a Canadian Amazon Prime channel I should be loading instead? I already have Prime. Add Amazon Prime Video to Roku. As it’s a subscription channel you will need to do this and have Roku save the details for later use. It is simple to add Amazon Prime Video to Roku and it should work fine the first time you do it. If you’re on a desktop computer, you can add the channel from the Roku website. The problem remains. Want to know a way to get it working so you can get on with viewing?

Enter your e-mail below and we'll send you our best streaming tips weekly for the Firestick, Roku, your Smart TV. Occasionally when you add a new channel to Roku, the audio settings get misconfigured. If you haven’t added a channel yet, this is how you do it. However, I can get Amazon prime video on my computer just fine.

Hope it helps! Join our newsletter and get all the latest. Does not allow me to play thru my account on Roku.
Your email address will not be published. Watching Super 8 and the Audio Descriptions are on for no apparent reason. I have audio description turned off!

I’m having a strange issue. Having issues with playing content through the channel? If you use the Roku mobile app, you can add Amazon Prime Video from there too. The problem is that I don’t know how it got turned on and I can’t turn it off. I have completely removed the Amazon channel from my Roku ultra, rebooted, and then added the channel back.

While a movie or TV show is playing, hold the Select button on the Apple TV remote. If you have a phone or laptop close to hand, check the internet connection there too. This does not effect our editorial in any way. Random Read more April 9, 2020. My son installed my Roku and added Amazon Prime to it. This tutorial will show you all that and more. For now at least, you can watch Amazon Prime Video on Roku so you may as well make the most of it. I have called customer support at Amazon, but they are unable to unlock my account. Navigate to this page and select Add Channel. The channel opens but I can on every movie I select I am asked to sign up for Prime. Select System restart from the right menu. I cannot get Amazon Prime CANADA on this app. When I download episodes of Prime TV shows to my kindle, it plays them back with audio description. Roku devices do not support subtitle presets - those should be edited on the Settings menu on your Roku device. Especially when you can add Amazon Prime Video as a channel. Notify me of follow-up comments by email. Closed Captioning: Shows closed captions for movies and TV shows from Prime Video and web videos in … Where can I find it or load it?

If things do go wrong you now have several ways to fix it.
It does not do it on other Roku boxes that I own. All movies play fine except one.

Amazon Prime Video is a channel on Roku so if you know how to add channels, you can skip all this and go to it.

Sign up NOW! I know that this audio description service is available for the visually impaired.

Rebooting a Roku is just like a computer when it doesn’t work properly. When you get home and fire up your Roku, the channel should be ready to go. I have gone to Streaming Channel option and Amazon Prime is not there. Many Prime Video titles include subtitles, alternative tracks, audio descriptions, or a combination of those. This feature can be enabled or disabled in the subtitles or closed captions and alternate audio menu of the Amazon® Video app. When I am directed to my computer to type in the letter code and my e-mail, the message i get is that my account has been temporarily locked. In the vast majority of cases, adding a channel to Roku is a seamless experience.

It resets memory, clears any misconfigurations and makes the system load the operating system again. Use the Roku menu and select Settings and System. It does if I play it thru my phone! Once you have added Amazon Prime Video to Roku, you will need to log into the channel with your Amazon account details. Then just add the channel again as above. Now it is not working in that it wants to charge for every selection or wants me to have a 30 day trial. If you haven’t added a channel yet, this is how you do it.